3 months ago
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Image: Cath Virginia / The Verge, Getty Images
StubHub is facing a new lawsuit that accuses the ticketing service of hiding fees from customers until the very end of the purchasing process. In the lawsuit filed on Wednesday, District of Columbia Attorney General Brian L. Schwalb claims StubHub engages in “a series of deceptive, manipulative, and unfair practices.”
Attorney General Schwalb alleges StubHub uses a “bait-and-switch” technique where it advertises “deceptively low” ticket prices and adds extra charges after a multi-page purchase process. During that process, StubHub displays a countdown timer giving customers 10 minutes to complete their purchase — something Schwalb calls a dark pattern designed to create a “false sense of urgency.”
In addition, Schwalb accuses StubHub of...
